Citizens in Hungary can now use their phone to identify and authenticate themselves for eGovernment services when calling 1818 the government customer service line. By using the number on their ID card and a PIN code, users can access certain eGovernment services by phone.
The new service was announced by the eGovernment service agency, KEKH (Közigazgatási és Elektronikus Közszolgáltatások Központi Hivatala) on 21 March.
For those citizen that do not have access to the Internet, eGovernment services can be accessed at local public administration offices, at 40 post offices across the country, and now also by phone.
To use the service, citizens need to go to a customer service point and authenticate themselves, to receive a PIN code.
Hungary’s customer service line already offers several web and smart phone applications.
The new phone identification and authentication service can be used for 80 eGovernment services for which no paper forms are required. Examples include car registration, or the renewal of a passport or ID card.
More information:
Manual for the phone identification scheme (in Hungarian)
Hungary’s governmental customer service (in Hungarian)
About Hungary’s Disposition Register (in Hungarian and English)
Hirado news item (in Hungarian)