Qisutu

Version

1.0.2

Vitality

51%

Quick links

Source code repository

Project’s website

Documentation

Detailed information

Release date

17/08/2026

Supported languages

German,

English,

French,

Italian,

pt-BR,

pt-PT,

Spanish,

Dutch,

Polish,

Czech,

Development status

Stable

License

AGPL-3.0-or-later

Platforms

web

Maintenance type

[internal] Internally maintained by the repository owner

Software type

standalone/web

Technical Contacts

Franziska Steps

publiccode.yml is valid

Description

Qisutu is a self-contained open-source service desk for support, helpdesk
and IT service processes. It combines ticket handling with a customer
portal, email communication, automation, a knowledge base, CMDB,
reporting and time tracking.
Qisutu runs on an organisation's own Linux infrastructure, allowing full
control over data, integrations and the operating environment. Queues,
groups, permissions, services, SLAs, dynamic fields, forms and add-ons
support adaptation to different service organisations. The user
interface is available in eleven languages.

Features

Ticket handling with queues, priorities, states, owners and responsible agents
Agent portal and separate customer portal
Services, SLAs, escalations and calendars
Email retrieval and delivery using IMAP and SMTP

Automation rules, schedules and notifications

Knowledge base and FAQ with immutable revisions

Flexible CMDB with CI types, relationships and CSV imports

LDAP and Active Directory authentication for agents and customer users

Dynamic fields, forms, checklists and response templates

REST API and versioned add-on interface

Reporting and audit-safe time tracking

Multilingual user interface in eleven languages

Self-managed deployment on the organisation's own Linux infrastructure