The most frequently accessed and sometimes mandatory public services which are delivered with the extensive use of ICT, e.g. registration of land and property, health and welfare, civil status registration, transport, environmental protection, energy production and distribution, public safety, transport, public education etc.

Is the process by which an enterprise gathers, organises, shares, and analyses its knowledge in a way that is easily accessible to employees. This knowledge includes technical resources, frequently asked questions, training documents and people skills.

Knowledge transfer is the complex process of disseminating knowledge from one individual, team, or organisation to another in order to, for example, solve problems, foster innovation, or increase efficiency.