General Information
Name of the solution: Organisational interoperability best practices
Solution's owner: DG DIGIT, European Commission, Europe
Description: The study summarises the work done over the course of this project and presents the main outcomes and findings. It aims to provide guidance and recommendations to public administrations developing and operating integrated public services on how to approach organisational and governance issues related to the development of these services. In order to support this objective, the study presents a theoretical understanding of organisational interoperability and integrated public service governance. It provides concrete examples of how issues related to these concepts can be addressed through the presentation of five case studies describing the development and delivery of five different integrated public services.
Type of solution: Common frameworks
Organisational interoperability best practices implements the following:
| Principles | Interoperability layers |
|---|---|
| ✅ Subsidiarity and proportionality | ✅ Organisational interoperability |
Organisational interoperability best practices implements the following recommendations as explained below:
✅ Recommendation 1 | Principle 1: Subsidiarity and proportionality
The Organisational interoperability best practices are an instrument to measure and increase organisational interoperability both at national and EU level, thus contributing to the implementation of the EIF.
✅ Recommendation 28 | Interoperability layer: Organisational interoperability
The Organisational interoperability best practices document business processes using commonly accepted modelling techniques, thus contributing to their alignment for public service delivery.
✅ Recommendation 29 | Interoperability layer: Organisational interoperability
By providing concrete examples, the Organisational interoperability best practices aim promoting the clarification and formalisation of organisational relationships for the delivery of public services.
