e-Enabling Life Event DataCivil Registration involves the recording of all life events - births, stillbirths, adoptions, marriages and deaths - which occur in the State. There are approximately 104,000 life events registered, some 400,000 certificates produced and 1.2 million searches of the records per year. The service was a manual, labour intensive paper based system and had remained largely unchanged since the mid 19th century. As the Irish Government is committed to ensuring that modern technologies are used to improve the way services are organised and delivered to citizens the Department of Social and Family Affairs (DSFA) initiated three inter-linked projects: - Civil Registration Modernisation Programme - Child Benefit System Re-design- REACH Inter -Agency Messaging Service The fundamental objectives underpinning the three projects are:- - the introduction of a modern civil registration service - the sharing of life event data electronically between Agencies - automated allocation, by DSFA, of a Personal Public Service Number (PPS No) to a child on receipt of electronic notification of a birth - automated processing of Child Benefit claims following the allocation of the PPS No. - delivery of integrated and e-enabled services for citizens - re-engineer back office and legacy systems. This was how a multi-task, cross-functional, intra/inter Agency initiative to deliver life centred services to citizens came to fruition in 2003. The focus of this submission relates to the Civil Registration Modernisation Programme and its role in the integration of Government Services and the e-Enabling of Life Event Data.

Main results, benefits and impacts

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Return on investment

Return on investment: Not applicable / Not available

Lessons learnt

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