Building on previous work, this study analyses and provides recommendations on the implementation of two concepts from the European Interoperability Framework (EIF): integrated public service governance  and organisational interoperability. More effective implementation of these concepts will enable public administrations to work together to develop more user-centric, accessible, and effective digital public services.

These concepts are also relevant for the interoperability assessments under the Interoperable Europe Act, which use the EIF as a support tool. As they will provide most value when being integrated within exiting processes, this report can give valuable insights and further includes five case studies, describing the development and delivery of five different integrated public services.