Complete title:
Final report of the EUROCITIES Working Group on eGovernment - Key Success Factors for the Adoption of eServices

Authors:
The eGovernment Working Group of the EUROCITIES Knowledge Society Forum

Description (short summary):
This report is one of the outputs of the EUROCITIES Working Group on eGovernment chaired by Barcelona City Council.

eServices adoption has been a tough issue for public administrations at all levels. Certainly, it is not enough to establish a target of having all the interactions by the citizen with government available electronically. For the majority of eGovernment services take up has been extremely slow - most citizens still prefer traditional methods of contact. In this field cities, as being the first contact point of the citizens with the public administration, can play a major role.

In this report, the Working Group analyses three key factors for cities to increase the adoption of eServices. These keyfactors are: developing better eServices, more advanced and user oriented; campaigning and promoting among users, and finally achieving the economic sustainability of the launched eServices. Additionally, it shows some good experiences and realisations carried out by cities and local government on each key factor.

Related articles(s):

Copyright information:

Original URL:
http://www.eurocities.org/include/lib/sql_document_card.php?id=5128

Languages available:
EN

Number of pages:
21

Nature of documentation: Official reports and studies