Authors:
Michael Blakemore (ECOTEC Research & Consulting) for the eGovernment unit, DG Information Society and Media, European Commission

Description (short summary):
ECOTEC Research & Consulting and the Tavistock Institute were commissioned by the European Commission's DG Information Society and Media's eGovernment Unit to undertake research into the impact of organisational change for the delivery of citizen-centric eGovernment services within EU countries plus Norway; the cc:eGov Study. The study was launched in June 2006.

Within the frame of the study, the research team developed ‘Think Papers’ which present major strategic issues for citizen-centric eGovernment. The fourth in the series of Think Papers issued, the present document shows how transforming organisations to deliver citizen-centricity will continue to benefit from flexible strategies at the European level, particularly ones that:

• help to understand the complexity and diversity of the eGovernment landscape,
• promote constructive sharing of good and bad experiences,
• promote the building of measures of citizen-centricity and public value, and overall,
• focus on the strategically important processes of the consumption of governance, rather than its technological production.

Related articles(s):
cc:eGov Study – Think Paper 1
cc:eGov Study – Think Paper 2
cc:eGov Study – Think Paper 3
cc:eGov Study – Think Paper 5
cc:eGov Study – Think Paper 6
cc:eGov Study – Think Paper 7
cc:eGov Study – Think Paper 8
cc:eGov Study – Think Paper 9
cc:eGov Study – Think Paper 10
cc:eGov Study – Think Paper 11

Copyright information:
Reproduction is authorised, provided the source (eGovernment unit, DG Information Society and Media, European Commission) is clearly acknowledged, save where otherwise stated.

Original URL:
http://www.ccegov.eu/

Languages available:
EN

Number of pages:
13

Nature of documentation: Official reports and studies