Year: 2023

Authors: Capgemini, Sogeti, IDC and Politecnico di Milano for the European Commission Directorate General for
Communications Networks, Content and Technology

The eGovernment Benchmark monitors Europe’s digitalisation of public services. This report shows the digital transformation of governments in 2021 and 2022. The eGovernment Benchmark sheds light on eGovernment in the 27 European Union Member States but also in Iceland, Norway, Switzerland, Albania, Montenegro, North Macedonia, Serbia and Türkiye. The study evaluates online public services on four dimensions: User Centricity; Transparency; Key Enablers; Cross-Border Services.

Consult the report