The NIFO is an observatory where the latest Interoperability Initiatives at national levels from across Europe are discussed, shaped and published. The NIFO community is a dedicated space for sharing experience and best practices on policies, systems, challenges and successes related to interoperability.

A ‘no wrong door’ service delivery policy ensures the provision of alternative options and channels for service delivery, while also securing the availability of digital channels (digital-by-default).

Reference Doc: Revised EIF