General information
Name of the solution:
Solution's owner: DIGIT, Interoperable Europe Initiative
This is version 1.2.0 of the Organisational Interoperability Maturity Assessment of a Public Service (OIMAPS) survey. This version of the OIMAPS Survey has been released on 30 November 2022 on Joinup.
It is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key organisational interoperability aspects of their digital public service.
The current version of OIMAPS (OIMAPS v1.2.0) is available at the EU survey portal.
The release is composed of the following elements:
- OIMAPS v1.2.0 EU Survey portal; the OIMAPS survey is available at the EU Survey portal.
- OIMAPS v1.2.0 User Guide; a PDF document describing the user guide of OIMAPS including the OIMAPS model and the OIMAPS survey.
- OIMAPS v1.2.0 Publication on Joinup; the public web page (https://joinup.ec.europa.eu/collection/imaps-interoperability-maturity-…) describing OIMAPS version 1.2.0.
- OIMAPS v1.2.0 Value Proposition; a PDF document which provides the value proposition of OIMAPS v1.2.0
- OIMAPS v1.2.0 Release; an archive containing each of the above mentioned files.
The OIMAPS implements the following:
Principles
Interoperability layers
Conceptual model
OIMAPS implements the following EIF recommendations as explained below:
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Recommendation 1 | Subsidiarity and proportionality
OIMAPS is a self-assessment tool, designed for public service owners to evaluate key organizational behavioural interoperability aspects of their digital public service.
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Recommendation 5 | Transparency
Question D5 of the Service Delivery section of the OIMAPS questionnaire assesses to which extend digital public services are proactive in delivering data, information and knowledge. Question D8 of the Service Delivery section of the OIMAPS questionnaire assesses to which extend digital public services provide to its end users the means to monitor the status of an application (e.g., to issue a certificate). Furthermore, question D9. A of the Service Delivery section of the OIMAPS questionnaire assesses the digital capabilities to capture end-user feedback on its quality in delivering data, information, and knowledge.
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Recommendation 6 | Reusability
Question C2 of the Service Consumption section of the OIMAPS questionnaire assesses to which extent digital public services follow a unified service consumption mode to consume data, information and knowledge from other services.
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Recommendation 7 | Reusability
Question C2 of the Service Consumption section of the OIMAPS questionnaire assesses to which extent digital public services follow a unified service consumption mode to consume data, information and knowledge from other services.
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Recommendation 10 | User centricity
Question D7 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services provide a common user experience to deliver data, information and knowledge to its end users. Furthermore, question D10 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services provide means to support the end users with regards to the delivery of data, information and knowledge.
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Recommendation 11 | User centricity
Question D5 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are proactive in delivering data, information and knowledge. Question D6 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are compliant with the once-only principle for the data, information and knowledge it requires for its delivery. Question D8 of the Service Delivery section of the OIMAPS questionnaire assesses to which extend digital public services provide to its end users the means to monitor the status of an application (e.g., to issue a certificate). Question C4 of the Service Consumption of the OIMAPS questionnaire assesses to which extent digital public services are compliant with the once-only principle for the data, information and knowledge it consumes.
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Recommendation 12 | User centricity
Question D9.A of the Service Delivery section of the OIMAPS questionnaire assesses the digital capabilities to capture end-user feedback on its quality in delivering data, information and knowledge.
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Recommendation 13 | User centricity
Question D5 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are proactive in delivering data, information and knowledge. Question D6 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are compliant with the once-only principle for the data, information and knowledge it requires for its delivery. Question D9.A of the Service Delivery section of the OIMAPS questionnaire assesses the digital capabilities to capture end-user feedback on its quality in delivering data, information and knowledge. Question C4 of the Service Consumption of the OIMAPS questionnaire assesses to which extent digital public services are compliant with the once-only principle for the data, information and knowledge it consumes.
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Recommendation 17 | Administrative simplification
Question D3 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are flexible to introduce changes in the delivery mode of data, information and knowledge. It examines the level of flexibility for introducing changes in the delivery mode of data, information and knowledge. Question D7 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services provide a common user experience to deliver data, information and knowledge to its end users. Furthermore, question D10 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services provide means to support the end users with regards to the delivery of data, information and knowledge. Question C4 of the Service Consumption section of the OIMAPS questionnaire assesses to which extent digital public services are compliant with the once-only principle for the data, information and knowledge it consumes. Question C5 of the Service Consumption section of the OIMAPS questionnaire assesses to which extent digital public services are flexible to introduce changes in the consumption of data, information and knowledge.
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Recommendation 29 | Organisational interoperability
OIMAPS assesses the behavioural aspects of a digital public service, from the organisational interoperability viewpoint. Question D1 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are formalised by organisational interoperability agreements that enable data, information and knowledge delivery. Question D3 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent digital public services are flexible to introduce changes in the delivery mode of data, information and knowledge. Furthermore, question C1 of the Service Consumption section of the OIMAPS questionnaire assesses to which extent digital public services are formalised by organisational interoperability agreements that enable data, information and knowledge consumption.
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Recommendation 44 | Catalogues
Question D4 of the Service Delivery section of the OIMAPS questionnaire assesses the organisational behavioural interoperability capabilities that enable and facilitate the service to deliver data information and knowledge towards its end users, by making the service discoverable by its end users via organisational means (service catalogues, etc.). Question C3 of the Service Consumption section of the OIMAPS questionnaire assesses to which extent digital public services are able to discover the services to consume data, information and knowledge (service catalogues, etc.).