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Europe’s eService interoperability at ‘essential level’

Europe’s eService interoperab…

Published on: 09/06/2017 News Archived

Four more weeks to access online interoperability maturity test

Public sector organisations that want to assess the level of interoperability of their online service have four more weeks to use the Interoperability Maturity Model survey. The 30 minute, online survey is available here until 7 July.

The intermediary results of the survey show that interoperability of Europe’s eGovernment services could be improved. On average, eGovernment services are only at the essential level, according to the results. The test looks at, for example, how online services are made available, and if existing data is used to pre-fill online forms.

The online survey provides a tailored analysis, includes recommendations and offers concrete guidance for improvement.

IMM Project

The questionnaire is part of the ISA² Programme’s Interoperability Maturity Model (IMM) project. The IMM can help public service owners evaluate and improve the interoperability of their online services, such as citizens accessing their electronic health records, businesses registering and paying for the filling of patents, and public administrations accessing European vehicle information.

Nowadays, public administrations can no longer exist in isolation, the ISA² Programme writes on its website. Public administrations must interact with many other administrative bodies, often across borders and sectors, and share and utilise services, data, and business processes with them. In other words, they must be interoperable.

Updates on ISA²’s IMM project can be found on the community on Joinup, ISA²’s eGovernment collaboration portal.

The ISA² programme supports the development of digital solutions that enable public administrations, businesses and citizens in Europe to benefit from interoperable cross-border and cross-sector public services.

An offline version of the questionnaire will be accessible permanently.

More information:

About the IMM
IMM on Joinup
IMM Guideline (PDF)
ISA² Programme

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