vtenext

* * vtenext * * is a * * unique open source solution. * * In addition to the usual CRM functions for the management of marketing, sales and after-sales processes, it can also be used to offer end customers service and support in a very short, certain time. All of this is possible because * * automated corporate process flows * * can be designed through the Process Manager. Each customer query is transformed into an action designed not only to meet but also anticipated specific requirements.

Thanks to vtenext’s CRM functions you will be able to read and interpret historical corporate data and create new targeted strategies. The BPM (Business Process Management) engine provides for the optimisation, automation and repeatability of any type of process associated with organisation, service and customer satisfaction in general.
Internal processes optimised with vtenext become faster and more efficient because flows are automated, become repeatable and are constantly monitored, so the entire organisation can focus on the actual requirements of its customers.