OpenCity Italia - La Stanza del Cittadino
Personal area, digital services and booking of appointments.
Also available in SaaS (qualified marketplace AgID)
Vitality
Quick links
Description
OpenCity Italia – La Stanza del Cittadino is the open-source software that provides citizens and businesses with a personal area and all municipal services in digital form. It includes the personal area through which the citizen can send files (e.g. crèche enrolment, request ZTL permit, participation in competitions, etc.), check the state of play, receive communications from the institution, make payments, receive bonuses and facilities, obtain and retain certificates and other documents.
All services are provided according to the [model] (https://designers.italia.it/modello/comuni/) made available by Designers Italia; they have a user-friendly experience, are easy to activate and can be customised according to the needs of the institution.
The software, created by a [pilot project in cooperation with the Presidency Digital Team of the Council and the Consortium of Trentini Municipalities] (https://www.forumpa.it/pa-digitale/servizi-digitali/design-dei-siti-web/), is currently being used by hundreds of Italian municipalities.
It is also available in [AgID qualified SaaS cloud version] (https://catalogocloud.agid.gov.it/service/525).
It can be used in combination with any software for the website of a municipality, including the module [OpenCity Italia – Website] (https://developers.italia.it/it/software/c_a116-comune-di-ala-comunweb) for Italian municipalities produced in accordance with the design guidelines, in accordance with the data model (ontologies and controlled vocabularies) defined by AgID and also available in the SaaS version in cloud qualified by AgID.
The citizen’s profile is designed to manage personal data in compliance with the GDPR, in order to reduce the need to ask users for the same information several times (‘once only’ principle) and to reduce the time needed to process practices.
The user experience is developed following the design guidelines, using the bootstrap kit Italy, while the content architecture model complies with the guidelines.
* * no lock-in on cloud architecture and data * *
OpenCiy Italia is integrated with most of the protocol systems adopted by the Italian municipalities, the PagoPA enabling platforms (through technological intermediaries already present at the body), SPID/CIE/eIDAS and the IO App.
It is easily integrated with other applications, through OpenAPI and WebHook.
OpenCity Italia has a highly scalable, multi-tenant architecture composed of cloud-native micro services available in containers (to avoid cloud lock-in). Interoperability is ensured by specific European and nazial semantic public sector standards and an API platform designed according to the interoperability guidelines and using the national catalogue of data semantics (to avoid data lock-in). The platform follows a design pattern approach, offering technologically advanced responses to each of the functions we mapped and then using them in each of the services made available to local public authorities.
* * security * *
It complies with the minimum security requirements laid down by AGID and all the requirements laid down in the technical specifications for the release of NRRP funds for local authorities.
Features
- NRRP
- NRRP/Misura/1.2
- NRRP/Misura/1.4.1
- NRRPs/Beneficiaries/Municipalities
- Access to services with SPID, CIE, eIDAS or without authentication
(e.g. booking appointments) - Access to the personal area with message management and storage,
practices and documents - Payment functionality (calculation of amount, instalments, notifications
recurring payments) - Management and publication of ranking lists for the services providing for it
and score calculation - Specific functionalities for the issuance of economic benefits (bonuses,
benefits, cheques) - Distinction between applicant and recipient of the service and process of
delegation when foreseen - ISEE attestation management, vehicle and building data
of the beneficiary of the service - Complete management of the workflow of a file with display of the
State - Summary of the data entered by the user with the possibility of modification,
confirmation and submission of the file - File Submission Receipt automatically registered and Sent
by email - Check the validity of digital signatures and file formats, for the
replacement storage - Request for consent to the processing and handling of personal data in compliance
GDPR, by service - Receipt of messages related to the email service, in the area
staff and on the IO app - Possibility for the user to assess the experience of using the service
- Notification of malfunctions in the city thanks to integration with
OpenSegment reports - Request for assistance through integration with OpenSegnalazioni
- Appointment booking service with advanced functionalities
for citizens and officials - The possibility to write to the citizen to request a change or
integration of a practice - Monitoring and data analysis functions on the performance of services
and appointments - The possibility for the institution to customise existing services and
create new ones - Service management through an integrated service catalogue
with the municipal website - Integration with the most popular protocols (Pitre, Halley, Sicraweb,
SIPAL, Civilia, Datagraph, Infor/Municpia,...) - Easy to use also from smartphones thanks to interfaces
Bootstrap Italy - Integration with PagoPA via payment gateways (e.g.
MyPAY, IRIS, E-la,...) - Possibility to collect practices from different services
in a single file