Modello Digitalizzazione

# # # * * Municipality of Milan * *

# * * Model Digital Benefits Analysis * *

# # * * objectives and purpose of the template * *

The ultimate objective of the benefit-analysis model
digitalisation is to provide the various Directorates involved with indicators of
summary on a uniform basis of calculation of the benefits arising from
initiatives implemented.

The structure of the model allows for a two-fold assessment:

— Assessments of potential ex-ante benefit (theoretical benefit)

— Ex-post ex-post evaluation of the benefits obtained (monitoring)

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# # * * Structure and composition of the model * *

The model is structured around 3 simple process steps:

1.Identification of digitally impacted assets

2.Mapping of processes in analogue and digital variants

3.Calculation of benefits according to defined summary indicators

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# # * * Summary KPI for quantification of benefits * *

Quantification of the benefits of digitalisation is summarised
in 6 indicators, of which 3 relate to the PA and 3 to the citizen, to show
the dual effect of digitalisation in terms of efficiency
the organisational structure of the PA and improvement of the level of
service offered to the citizen.

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# # * * Instructions for use * *

The template is structured in the following 4 sections:

New Digital Project:table with description
the digital initiative the benefits of which are intended to be measured, including
identification of the most impactful macro-activities

— Collection of inputs:tabular showing the mapping of pre- and pre-process processes
post-introduction of the digital solution, including volumes of activities
and related timelines

— Results:tab where benefits can be consolidated according to summary KPIs
as defined by the model

— Parameters for analysis: back-up tab to indicate some
key indicators underlying the model