Recommendation 10 | Principle 6: User-centricity

Use multiple channels to provide the European public service, to ensure that users can select the channel that best suits their needs. 

Solutions

List of all available solutions that implement this recommendation

	eID functionalities can be used for several services, through different channels.
	The technical view of EIRA takes into account the use of multiple channels to provide the European public services.
	eSignatures functionalities can be used by citizens to access several public services, through different channels.
	Question D8 of the Service Delivery section of the IMAPS  questionnaire assesses through how many channels digital services are delivered. It encourages the delivery of services through multiple channels (i.e. higher score).
	The IQAT assesses whether the solution being deployed is available through multiple channels.
	Ref2link offers multiple environments allowing the user or integrator to pick up the detection rules that fit its need.
OIMAPS solution v1.00	Question D1 of the Service Delivery section of the OIMAPS questionnaire assesses to which types of end-users the public service deliver data, information and knowledge. Furthermore, question D6 of the Service Delivery section of the OIMAPS questionnaire assesses to which extent the public service is organised based on the Once-Only Principle (OOP) and in relation to data, information and knowledge that are requested by its end-users (citizens, businesses, administrations).
TIMAPS solution v1.0.0	Question D10 of the Service Delivery section of the TIMAPS questionnaire assesses the user experience of a public service by examining whether the public service supports multiple and different hardware and software. Question D9 of the Service Delivery section of the TIMAPS questionnaire assesses the number of channels through which digital services are delivered. It encourages the delivery of services through multiple channels (i.e. higher score).
	EULF Blueprint Recommendation 8 on user-centric design recommends delivering services through users' preferred channels and optimising the services for those channels.