The Ministry of Public Administration and Local Self-Government (MPALSG) performs government administration tasks related to (i) the government administration system, and the organisation and work of Ministries, (ii) special organisations, public agencies and public services; (iii) the Protector of Citizens; (iv) inspection; (v) administrative procedures; (vi) the development of eGovernment; (vii) the preparation of laws and other regulations, as well as standards and measures in the field of eGovernment; (viii) elections for the bodies of the Republic of Serbia; (ix) labour relations and wages in State bodies; (x) labour relations and wages in public agencies and public services; (xi) State professional exams; (xii) capacity building and professional training of employees in State bodies; (xiii) registers; (xiv) the Register of Citizens; (xv) stamps; (xvi) the political organisation; (xvii) the Register of Political Parties; (xviii) the direct declaration of citizens; and (xix) the single voter list. 

Moreover, the MPALSG performs State administration tasks related to (i) the system of local self‑government and territorial autonomy; (ii) guidance and support to local self-government units in ensuring the legality and efficiency of work; (iii) capacity building and professional training of employees in the bodies of local self-government units; (iv) labour relations and wages in local self-government units and autonomous provinces; and (v) the territorial organisation of the Republic of Serbia.

Finally, the MPALSG performs State administration tasks related to the creation of the conditions for access to and implementation of projects within the scope of that Ministry that are financed from the funds of the EU pre-accession funds, donations and other forms of development assistance, as well as other tasks specified by law.

The Ministry of Information and Telecommunications of the Republic of Serbia is responsible for telecommunications and information society matters. 

Within its telecommunication competencies, the Ministry is responsible for (i) regulation and security in the field of electronic communications and postal traffic; (ii) inspection supervision; (iii) the definition of the strategy and policy for the development of electronic communications and postal traffic; (iv) international affairs in the field of electronic communications and postal traffic; (v) measures to encourage research and development in the field of electronic communications and postal traffic; (vi) the determination of the proposed plan for the use of radio frequency bands and the adoption of the radio frequency allocation plan; (vii) the decision on the conditions for issuing individual licenses for the use of radio frequencies; and (viii) the determination of the list of basic electronic communications services (universal service) that should be provided by operators.

In the information society area, the Ministry is responsible for (i) the proposal of policies and strategies for the development of the information society; (ii) the preparation of laws and other regulations, as well as standards and measures in the field of electronic business; (iii) measures to encourage research and development in the field of the information society; (iv) the development and functioning of the information and communication infrastructure; (v) the development and improvement of the academic, i.e. educational and scientific research, computer network; (vi) data protection and information security; (vii) international affairs in the field of the information society; (viii) the creation of the conditions for access to and implementation of projects financed from the EU pre-accession funds, donations and other forms of development assistance under the jurisdiction of the Ministry. The Ministry also performs other tasks specified by law.

The Office for Information Technologies and eGovernment carries out expert tasks related to:

• Designing, harmonising, developing and ensuring the functioning of eGovernment and information systems;
• Developing and implementing standards and measures when introducing ICTs in State administration bodies and government services;
• Designing, constructing, connecting, developing and maintaining ICT resources and infrastructure required for the provision of eGovernment services, as well as supporting in the application of the aforementioned technologies;
• Meeting the needs of the Centre for Security of Information and Communication Systems of the bodies of the Republic of Serbia;
• Providing services for designing, developing and ensuring the functioning of internet access, internet services and other centralised eServices;
• Participating in the establishment and management of information systems in which State administration bodies and holders of public authority maintain data in registers of importance for the provision of eGovernment services and for scientific research; 
• Connecting data from registers under the jurisdiction of other State authorities; 
• Using ICT data and resources to improve the efficiency of the State administration, territorial autonomy and local self-government units through the development of smart cities and smart Serbia; 
• Preparing data for the development of AI systems and their processing by State authorities and organisations, scientific research organisations and the economy, with the implementation of personal data protection measures, especially pseudonymisation and anonymisation; and
• Planning development and procurement of computer and communication equipment for the needs of State administration bodies and government services.

The Office also performs other tasks determined by special regulations.

The Office for Information Technologies and eGovernment has established two Government Data Centres. As an example, the Government Data Centre in the city of Kragujevac, one of the most modern in the region in terms of technical and security standards, stores the key information and communication infrastructure of the Republic of Serbia. The Data Centre meets the Tier 4 standard and its services are provided in accordance with the ISO 27001 security standard, ISO 9001 quality standard, as well as the ISO 20000 quality of service provision standard. Resources in the Data Centre are offered to State authorities according to the IaaS model, i.e. virtual server resources are issued in accordance with the user’s request. This model implies that all infrastructure, i.e. hardware components, is hosted in the Government Data Centre. Data and equipment of various State institutions are stored in the Government Data Centre. The Government Data Centre, in addition to collocation services and IaaS, also provides CaaS, BaaS, collaboration services, Oracle Cloud services, as well as web hosting, network and other ICT services.

The Serbian data protection authority is the Commissioner for Information of Public Importance and Protection of Personal Data (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti).

The Public Policy Secretariat of the Republic of Serbia is an institution at the centre of the government in charge of coordinating horizontal issues. It has special importance in the field of public services, and coordinated simplification, digitisation and standardisation of services. 

In particular, the Public Policy Secretariat is in charge of standardising the provision of information on public administration services and managing a single window for all public administration services. The single window provides access to 3 191 public administration services within the competencies of 126 public institutions at the second level of digital sophistication. In addition to information, the Portal provides access to more than 400 digital services, which are available to users with one click.