Policy Brief: Pathways to Meaningful Access: Accessible digital services for older adults

Policy Priority: Developing pathways to meaningful and accessible (non) government digital services for older adults

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Published on: 07/11/2018 Last update: 08/11/2018 Document Archived

• An increase in digital government services can result in access challenges for older adults.
• Meaningful access must focus on the situated practices (or processes) of access to services.
• Information and communication technology can support existing and enable new pathways to accessing digital services.
• Intermediaries can play an important role in facilitating meaningful pathways to access.