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In Slovakia, all major IT projects undergo a standard evaluation procedure. Since part of the methodology is quantitative justification of the deliverables, user-centricity becomes a key factor in decision-making and approvals. Moreover, a new methodology with requirements on UX standards has been adopted, and provisions on enhancing user experience have been included within the Act on Information Technologies in Public Administration (no. 95/2019 Coll.) and the Framework for Electronicisation of the Public Administration Agenda (no. 547/2021 Coll).

Slovakia has a digital preservation strategy for the long-term preservation of information owned and managed by public administrations. The strategy aims to maintain long-term access to digital resources and ensure continued access to digital objects managed in a purpose-built preservation system. This strategy is in line with the specifications on the lifecycles of the services and systems employed by the public sector. 

Interoperability of public services is to a great extent ensured through several instruments, from a central Act on eGovernment Services to organisational frameworks and an extensive central collection of shared building blocks. The use of such frameworks is obligatory for all levels of the public administration, and municipalities are helped to comply through the IaaS platform. MIRDI SR, as the management body of ICT administration, ensures the proper and effective performance of management in the administration of information technologies for the public administration, according to Act no. 95/2019 Coll. It also supports in achieving the goals of informatisation and development of public administration information technologies, which result from the national concept and other conceptual and strategic documents with nationwide scope. The legal means to achieve this purpose are, in particular, the monitoring of management performance in the administration of public administration information technologies for the purpose of monitoring the current state of ICT used by the public administration.

The Ministry of Investments, Regional Development and Informatization of the Slovak Republic (hereinafter the Ministry) is a central public authority body which succeeded the former Deputy Prime Minister’s Office for Investments, Regional Development and Informatisation of the Slovak Republic on 1 July 2020. Among the main tasks of the Ministry is the creation and the implementation of a uniform State policy towards EU funds, e.g. in the field of informatisation of society, eGovernment and investments. The Ministry performs tasks that stem from the membership of the Slovak Republic in international organisations, being an intermediary body that manages the Operational Programme ‘Integrated Infrastructure’ (OPII), Priority Axis 7 and the Digital Single Market policy on the national level. The Ministry also provides for the performance of obligations resulting from binding international treaties and conventions and fall under the scope of competences of the Ministry. 

Within The Ministry of Investments, Regional Development and Informatization, four divisions perform tasks related to the informatisation of the public administration and the broader digitalisation of society: the Public Administration Information Technologies Division, the Digital Agenda Division, the Cybersecurity Division and the Division of the Intermediary Body for the Informatisation of Society. The different divisions are organised as follows: 

1. The Public Administration Information Technologies Division is responsible for:

• Preparing eGovernment concepts and strategies;
• Overseeing the national eGovernment architecture;
• Issuing standards for public administration information systems;
• Drafting legislative measures; and
• Managing the IT projects and their effectiveness.

2. The Digital Agenda Division is responsible for:

• Digital single market policy-making, including new innovative and disruptive technologies;
• Developing and implementing national strategies for the digital single market and digital transformation;
• The European and international agenda, including cooperation with organisations such as the United Nations, the Organisation for Economic Cooperation and Development and others in the field of digital policies, etc.; and
• The Broadband Competence Office.

3. The Cybersecurity Division is responsible for:

• Ensuring the continuous improvement of the overall level of cyber and information security in public administration;
• Developing and implementing a unified cyber and information security management strategy in public administration;
• Creating and implementing a uniform methodological basis for cyber and information procedures and security measures in public administration; and
• Monitoring compliance with cyber and information procedures and security measures security in public administration, etc.;

4. The Division of the Intermediary Body for the Informatisation of Society is responsible for:

• Managing and implementing priority axis 7 of the OPII as an intermediary body relating to the programming period 2014–2020;
• Representing the Ministry in matters relating to the new programming period 2021–2027; and
• Cooperating with the relevant sections of the Ministry in the preparation of projects financed by the European Structural and Investment Funds.  

Peter Balík   Minister for Investments, Regional Development and Informatisation of the Slovak Republic Contact details: Minister’s Office for Investments, Regional Development and Informatisation of the Slovak Republic Pribinova 25 811 09 Bratislava Source: http://www.mirri.gov.sk/

The Council for Digitalisation of the Public Administration and the Digital Single Market of the Slovak Republic, founded in December 2015, is the advisory and coordinating body, with right of initiative, of the Slovak government. It focuses on the issues related to informatisation and digitisation of public administration and the DSM. The Council is composed of high-level representatives from Ministries and IT associations. 

The Working Group for Digital Transformation of Slovakia was established after the approval of the Action Plan for Digital Transformation of Slovakia for 2019–2022. Its main task is to provide assistance to The Ministry of Investments, Regional Development and Informatization of the Slovak Republic for the implementation of the Action Plan. It consists of representatives from different Ministries, main actors and promoters of individual measures, as well as public experts. One of its tasks is also to assess new technological trends that may have impact on the scope of the Action Plan. It should also contribute to the timely evaluation of the relevant measures in terms of their real contribution. Where necessary, it will contribute to the development of Slovakia's positions for the purpose of negotiations in committees and working groups of the EU institutions, recommend innovations in particular areas and assist with the implementation of changes. It reports to the Government Council for Digitalisation of the Public Administration and the Digital Single Market of the Slovak Republic. 

The National Agency for Network and Electronic Services (NASES) is an contributory organisation of The Ministry of Investments, Regional Development and Informatization of the Slovak Republic. It fulfils professional tasks in the field of informatisation of society and management and operation of electronic communications networks. Its main task and subject of activity is the administration, operation and development of the government data network GOVNET and the operation and development of the services of the Central Government Portal, as basic tools of public administration informatisation in Slovakia. 

The agency supports the development of eGovernment services in Slovakia and is a provider of central common information systems. This activity improves the effectiveness of public administration and simplifies the interaction between citizens and authorities, besides supporting the information knowledge base of society, the public sphere, the business community and the general public. 

The key tasks of NASES are:

• Organising, operating and developing the GOVNET network;
• Operating the TESTA network in the Slovak Republic;
• Operating and developing the Central Governmental Portal (www.slovensko.sk); Operating and developing central customer services for the Slovak Republic; and
• Qualified trusted service provider 

The National Security Authority (NSA) is the central government body for the protection of classified information, cryptographic services, trust services and cybersecurity. The recent change brought on by the EU Regulation on Electronic Identification and Trust Services (eIDAS) and the Act on Trust Services, generated a change in the NSA’s scope of responsibilities with respect to the use of the electronic signature and other related services, the so-called trust services. 

According to eIDAS, Member States shall designate a supervisory body established in their territory. This body carries out supervisory tasks in a particular Member State. The NSA is the supervisory authority in the Slovak Republic. A ‘trust services oversight scheme’ is published to ensure that common basic supervisory requirements are met and to ensure a comparable security level of qualified trust services throughout the Union. 

The State-owned company Slovakia IT was established in September 2020. It aims to provide comprehensive IT services (e.g. simplification of processes of public services, development of stable information systems, and improving the accessibility of services for citizens); develop innovation and cloud solutions for State-owned enterprises and institutions; and develop mobile applications.  

The Computer Security Incident Response Team Slovakia (CSIRT.SK) was based on Act No. 69/2018 Coll. on Cybersecurity, as amended, to ensure adequate protection of the national information and communication infrastructure and critical information infrastructure. It is an independent unit of The Ministry of Investments, Regional Development and Informatization of the Slovak Republic, which provides services associated with security incidents handling and impact elimination, followed by the recovery of affected information and communication technologies for all public services. It also provides preventive and educational services. 

The National Cybersecurity Centre (SK-CER) was established on 1 September 2019. It carries out national and strategic activities in the field of cybersecurity management, threat analysis, as well as coordination of national security incident handling and response. The SK-CER also aids in the following areas: governance; development, management and support of training; educational activities; awareness raising; and research. 

The Ministry of Investments, Regional Development and Informatization of the Slovak Republic has created the Data Office. The office, which operates on a national and subnational level, oversees the integration of processes and data from all base registries by managing an information system for the central management of reference data. Public authorities can integrate this information system and access available public sector data in compliance with the Once-Only principle. It also manages data interoperability through a central data model and it has a coordinating role in the field of open data. 

The Office for Personal Data Protection of the Slovak Republic is an independent State authority which is in charge of data protection supervision. It also contributes to the protection of fundamental rights and freedoms of citizens with regard to the processing of their personal data. 

The Broadband Competence Office was established in January 2020 in cooperation between the Regulation Office of the Slovak Republic and The Ministry of Investments, Regional Development and Informatization. It is part of a Europe-wide Broadband Competence Offices network between Member States (or regions). Its main task is to meet the objectives of the National Broadband Plan. Other tasks include: strategic planning for broadband deployment, monitoring of the implementation of development plans in the field of communication infrastructure, management of public consultations with telecommunications operators, mapping the communication infrastructure, management of state interventions in the field of communication infrastructure, provision of technical and economic information, expertise of administrative capacities of public authorities in planning, implementation and monitoring of broadband projects. 

AIslovakIA is a neutral, independent and non-profit platform with an ambition to develop excellence and to bring together experts and those interested in AI in Slovakia. The national platform of artificial intelligence (AIslovakIA) is part of the Center for Artificial Intelligence. The vision of the platform is to create a space for active cooperation of the academic community with representatives of employers, government representatives, representatives of international institutions or individuals in order to fully develop the potential of artificial intelligence in Slovakia and beyond. 

The Association of Towns and Municipalities of Slovakia (ZMOS) designed and developed the ISOMI, an internet information system for towns and municipalities. The project was designed to host and integrate municipal websites to support municipalities in providing citizens with information and eServices. Furthermore, the association operates the DCOM (Municipal Data Centre) solution, which offers eServices to citizens at town and municipality level. 

The DEUS Association is the datacentre for the informatisation of the local self-governments of Slovakia. Its priority is to promote electronic communication between all the different levels of government and citizens. The association is in charge of managing the electronic systems of self-governing cities and villages. It cooperates with suppliers who administer these systems to cities and villages. 

The association was founded as an association of legal persons with the signing of the memorandum in July 2011. The founding members were the Ministry of Finance of the Slovak Republic and the Association of Towns and Municipalities. The DEUS Association manages the DCOM.