On 21 November, the government of Malta unveiled its Mobile Government Strategy for the next two years. Malta wants to create mobile channels for most of its government services, alongside over-the counter, telephone, email and existing eGovernment services. “The strategy is intended to support the ultimate aim of achieving 24/7 public services”, the text explains.

From the strategy document:
 

“Mobile Government services are intended for consumption by citizens and businesses. There will also be a component to improve operations of the public administration by providing public officers with modern mobile-based software tools to help them provide services in the field.”

The “Mobile Government Strategy 2017-2018” was unveiled at a press conference at Malta’s Information Technology Agency (MITA).

The document outlines 11 principles, 4 high level goals, 25 actions, and 7 key performance indicators.

According to the strategy, in Malta, three times as many citizens have mobile phone subscriptions than there are fixed broadband connections. Just over half of mobile phone users have a smartphone. Mobile phones are the second most-used method for accessing the Internet, the report said, adding “(this indicates) great potential for the government to reach larger audiences by offering its services on mobile devices.”

More information:

Mobile Government Strategy 2017-2018 (PDF)
Announcement by MITA
ePractice news item