The Revenue On-Line Service (ROS) is the central plank in Revenue?s strategy in the development of quality eServices. The service provides Revenue?s business customers with a quick, secure and cost efficient method for the electronic filing and payment of most business tax returns. The implementation of eFiling is tailoring Revenue?s business to increase the focus on the non-compliant customer. ROS is regarded as the leading Irish eGovernment service. The business team was appointed in September 1998 and the fully interactive service went live two years later. It was designed and developed by Accenture, and the security and authentication was provided by Baltimore Technologies. It is primarily financed from a central Information society fund, established by the Irish Government to encourage departments and agencies to embrace the internet as a means of conducting business with Irish citizens and businesses. Since the launch in September 2000, there has been a further six major releases of new services and enhancements. Use of the service is increasing steadily and the target set for the first year was achieved within six weeks. Over 7bn euros has been paid and 500m euros repaid through ROS, illustrating the confidence that Irish business has in doing business with government over the internet. One service, vehicle registration, has already achieved over 50% filing rate within 4 months. Revenue has set targets for 2005 for the electronic filing of 50% of all business tax returns and 75% of payments. We are confident that the delivery of a high quality electronic service, ROS, will ensure that this is achieved.

Main results, benefits and impacts

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Return on investment

Return on investment: Not applicable / Not available

Lessons learnt

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