Authors:
Rifka Weehuizen and Constantijn van Oranje for the Directorate-General Information Society & Media of the European Commission

Description (short summary):
This document is part of the EUReGOV project on ‘Innovative adaptive pan-European eGovernment services for citizens’, commissioned by the Directorate-General Information Society of the European Commission. In this project, tools for policy analysis are developed in order to support policy making in the area of cross-border and pan-European eGovernment.

This report deals with pan-European eGovernment Services (PEGS). PEGS come in different forms, are developed by different actors and in different areas, and have different development trajectories. To capture this heterogeneity and emerging properties a broad, generic definition of PEGS and a better understanding of their function are needed.

This report details the considerations that should to be taken into account when developing a policy for PEGS, and draws some implications for policy analysis tools, such as indicators. More specifically, the report provides (1) a discussion of the policy basis for developing PEGS, (2) a definition of PEGS in which different forms, actors and areas are distinguished, (3) a discussion of specific areas in which (further) PEGS development can be expected (e.g. areas related to mobility and the Service Directive), and (4) a proposal for a few simple indicators reflecting the state of play in the area of PEGS development.

Related articles(s):
EU: PEGS: An assessment of their potential based on the GPF and IDABC good practice framework

Copyright information:

Original URL:
http://www.euregov.eu/deliverables.html

Languages available:
EN

Number of pages:
39

Nature of documentation: Independent reports and studies