The offerings: Classical processes of administration and e-services for citizens are described with the aid of the eGOV-Calculator. The processes are analysed and confronted under the points of view of cost-benefit for the involved offices and the citizen. For that following aspects are contemplated and operationalised: ·Activity analysis and comparison of classical processes of administration and eGovernment services (module A) ·Extended profitability analysis in consideration of expenditure, income and opportunity costs (module B) ·Calculation of the Qualitative benefit(module C) Recommendations are derived from the results of these worksteps. The strategical and operational profit: The eGOV-Calculator supports ex-ante at the planning and priorisation of implementing relevant eGovernment processes. With the aid of the eGOV-Calculator you can develop and calculate new municipal value-added service for citizens. Thus the eGOV-Calculator make an important contribution to eGovernment measures in detail and to an ample masterplan in all. The eGOV-Calculator supports also the ex-post appraisal of existing eGovernment services. ·Activity analysis and comparison of clas-sical processes of administration and eGov-ernment services (module A) ·Extended profitability analysis in consid-eration of expenditure, income and oppor-tunity costs (module B) ·Calculation of the Qualitative benefit(module C) Recommendations are derived from the results of these worksteps. The strategical and operational profit: The eGOV-Calculator supports ex-ante at the planning and priorisation of implementing rele-vant eGovernment processes. With the aid of the eGOV-Calculator you can develop and calculate new municipal value-added service for citizens. Thus the eGOV-Calculator make an important contribution to eGovernment measures in detail and to an ample masterplan in all. The eGOV-Calculator supports also the ex-post appraisal of existing eGovernment services. ·Activity analysis and comparison of clas-sical processes of administration and eGov-ernment services (module A) ·Extended profitability analysis in consid-eration of expenditure, income and oppor-tunity costs (module B) ·Calculation of the Qualitative benefit(module C)

Main results, benefits and impacts

- costs 4 man day per process analysis -

Return on investment

Return on investment: Not applicable / Not available

Lessons learnt

at the end of the day, the question regarding cost/benefit of egovernment always comes along with reduction of staff. Therefor high sensibility during the analysis is important All with the same processes (to benchmark them) and all who want to know their cost benefit situation