Organised by the Catalogue of Services project part of the Interoperable Europe initiative, an audience of public administrators, technology experts, researchers and officials across Europe joined us on April 28th during our knowledge sharing session on “Natural Language Processing (NLP) for Public Services” to exchange experiences and facilitate a discussion around the use of NLP for public service improvement. The session came forth from the study released earlier this year on NLP for public services, which details application areas of NLP, illustrates how to create an NLP pipeline and includes a proof-of-concept for automatically tagging web pages which was created for public administrations in Europe.

Furthermore, four expert guest speakers gave their insights and provided answers to the following questions:

• How can the public sector benefit from the use of NLP? - Luca Tangi (Project Officer at Join Research Centre)
• How is NLP being used in the public sector? - Cécile Guasch and Vidas Daudaravicius
• What can we learn from a successful NLP initiative? - Emmanouil Maragkoudakis (Project owner at DG DIGIT)
• How can public administrations comply with regulatory requirements? - Georgi Gitchev (Lawyer at DG CNECT)

If you would like to find out the answers to these questions together with a number of other highlights about NLP for public services, check the event presentation, report and watch the video recording here!