Portal support glossary

Authoritative, trusted datasets maintained by public administrations that contain fundamental reference information, such as identities, addresses, legal entities, or administrative units. Serving as a “single source of truth,” they ensure that digital public services across different organisations and EU Member States can access consistent, up-to-date data, supporting interoperability,…

The Best Cases Award (BCA) is an Award initiated in 2024 by the Public Sector Tech Watch (PSTW) observatory with the aim of spotlighting solutions using emerging technologies (Artificial Intelligence, Blockchain, etc.) in public administrations at all levels to enhance public services for citizens (G2C) or to improve their internal processes (G2G).

Proven methods, approaches, or techniques that have consistently delivered successful outcomes in a specific context. They serve as benchmarks or guidelines that organisations can adopt or adapt to improve performance, efficiency, and effectiveness.

An obligation, prohibition, condition, criterion or limit of a legal, organisational, semantic or technical nature, set by a Union entity or public sector body concerning trans-European digital public services and affecting cross-border interoperability.