Best Practice 84 - Widok monitoring portal |
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Country: Poland |
Policy domain: e-Government |
Level of government: National |
Process owners: Ministry of Digitisation, National Institute of Telecommunications |
Short description: Widok is a monitoring portal implemented to collect and analyse data on the use and performance of digital public services. The data collected include digital take-up, completion rates, user satisfaction, traffic statistics, cost per transaction and keywords that bring users to websites via search engines. The platform is being adapted to the needs and suggestions of Polish users, who can directly submit comments and requests for development of further services. Widok aims to give digital service providers and policy makers indications on the most used and most effective digital services, as well as on emerging needs to address. |
Recommendations: Digital Government Integration (8); Return on Investment (14); Governance, Partnerships and Capabilities (18) |
Link: https://widok.gov.pl/ |