Definition: Where possible, public administrations should seek to streamline and simplify their administrative processes by improving them or eliminating any that do not provide public value. Administrative simplification means, where possible, streamlining and simplifying administrative processes by improving them or eliminating anything that does not provide public value. Administrative simplification can help businesses and citizens to reduce the administrative burden of complying with EU legislation or national obligations.Digitisation of public services should take place in accordance with the following concepts:• digital-by-default, whenever appropriate, so that there is at least one digital channel available for accessing and using a given European public service;• digital-first which means that priority is given to using public services via digital channels while applying the multi-channel delivery concept and the no-wrong-door policy, i.e. physical and digital channels co-exist. Simplify processes and use digital channels whenever appropriate for thedelivery of European public services, to respond promptly and with highquality to users’ requests and reduce the administrative burden on publicadministrations, businesses and citizens.""
Source: Administrative Simplification Underlying Principle (10) of the European Interoperability Framework (EIF)
Source reference: https://joinup.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/glossary/term/administrative-simplification
Last modification: 2024-01-17
Identifier: http://data.europa.eu/2sa/elap/administrative-simplification
LOST view: TVA-Functional Architecture Principles
EIRA concept: eira:ArchitectureBuildingBlock
ABB name: elap:administrative-simplification
Title: Administrative Simplification
EIF Layer: N/A
ABB Specialised: eira:EuropeanLibraryofArchitecturePrinciplesPrinciple
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dct:type | elap:User-centricityPrinciple |
dct:title | User-centricity |
eira:PURI | http://data.europa.eu/2sa/elap/user-centricity |
dct:modified | 2024-01-17 |
eira:definitionSource | User-Centricity Underlying Principle (6) of the European Interoperability Framework (EIF) |
eira:definitionSourceReference | https://joinup.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/glossary/term/user-centricity |
eira:eifLayer | N/A |
eira:concept | eira:ArchitectureBuildingBlock |
skos:definition | The design of digital public services is centred around their users. Users of European public services are meant to be any public administration, citizen or business accessing and benefiting from the use of these services. Users’ needs should be considered when determining which public services should be provided and how they should be delivered. Therefore, as far as possible, user needs and requirements should guide the design and development of public services. A multi-channel service delivery approach, meaning the availability of alternative channels, physical and digital, to access a service, is an important part of public service design, as users may prefer different channels depending on the circumstances.A single point of contact should be made available to users, to hide internal administrative complexity and facilitate access to public services, e.g. when multiple bodies have to work together to provide a public service.Users’ feedback should be systematically collected, assessed and used to design new public services and to improve existing ones further.As far as possible, under the legislation in force, users should be able to provide data once only, and administrations should be able to retrieve and share this data to serve the user, in accordance with data protection rules.Users should be asked to provide only the information that is absolutely necessary to obtain a given public service."" |
skos:broader | eira:EuropeanLibraryofArchitecturePrinciplesPrinciple |