Service Delivery Model
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A Service Delivery Model defines how the organisation arranges the delivery of its services to service consumers. This includes: - How will the service be delivered (e.g. multi-channel, SPOCs, only once)? - How will the interaction between the service provider and service consumer take place? - How will certain situations be handled (e.g. incident management)? - How will the support & maintenance look like? [ITIL v3] Source: http://www.itil-officialsite.com/
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ABB15
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