Authors:
Rüdiger Glott and Kirsten Haalandfor the Directorate-General Information Society & Media of the European Commission
Description (short summary):
This report is part of the EUReGOV project on ‘Innovative adaptive pan-European eGovernment services for citizens’, commissioned by the Directorate-General Information Society of the European Commission. It provides the results of Internet research and a survey of good practice cases of European eGovernment services.
The objective of this research was to identify Pan-European eGovernment Services (PEGS) for citizens with a high impact on EU objectives, such as economic growth (or other economic benefits, e.g. cost savings), eInclusion, improvement of quality of life, or improvement of service
provision through better service products or organisational and technological innovations.
Applying a strict definition of PEGS to the biggest eGovernment services repositories in Europe (the eGovernment Good Practice Framework -eGOV-GPF- and the Good Practice Framework database provided by DG INFSO -DGINFSO-GPF), turned out that, apart from information and conflict resolution services provided by the European Commission, there are no PEGS. The project thus decided to change the objective and the definitions to focus on different aspects of PEGS development; i.e. what mechanisms exist to scale up or transform existing eGovernment services of local, regional and national level to a pan-European level.
The report selects existing cases to help understanding mechanisms for developing Pan-European eGovernment Services for the citizen and to identify services that could be delivered at pan-European level and would have significant impact. It also identifies what existing services may have high impact if delivered at pan-Euuropean level. The clusters provided are to be further examined later in case studies. These case studies will feed directly into two other tasks of the project, the “Impact Assessment Framework†and the creation of a PEGS-related “Decisionmaking Modelâ€.
Related articles(s):
EU: PEGS in perspective: function, forms, actors, areas, pathways and indicators
Copyright information:
Original URL:
http://www.euregov.eu/deliverables.html
Languages available:
EN
Number of pages:
75
Rüdiger Glott and Kirsten Haalandfor the Directorate-General Information Society & Media of the European Commission
Description (short summary):
This report is part of the EUReGOV project on ‘Innovative adaptive pan-European eGovernment services for citizens’, commissioned by the Directorate-General Information Society of the European Commission. It provides the results of Internet research and a survey of good practice cases of European eGovernment services.
The objective of this research was to identify Pan-European eGovernment Services (PEGS) for citizens with a high impact on EU objectives, such as economic growth (or other economic benefits, e.g. cost savings), eInclusion, improvement of quality of life, or improvement of service
provision through better service products or organisational and technological innovations.
Applying a strict definition of PEGS to the biggest eGovernment services repositories in Europe (the eGovernment Good Practice Framework -eGOV-GPF- and the Good Practice Framework database provided by DG INFSO -DGINFSO-GPF), turned out that, apart from information and conflict resolution services provided by the European Commission, there are no PEGS. The project thus decided to change the objective and the definitions to focus on different aspects of PEGS development; i.e. what mechanisms exist to scale up or transform existing eGovernment services of local, regional and national level to a pan-European level.
The report selects existing cases to help understanding mechanisms for developing Pan-European eGovernment Services for the citizen and to identify services that could be delivered at pan-European level and would have significant impact. It also identifies what existing services may have high impact if delivered at pan-Euuropean level. The clusters provided are to be further examined later in case studies. These case studies will feed directly into two other tasks of the project, the “Impact Assessment Framework†and the creation of a PEGS-related “Decisionmaking Modelâ€.
Related articles(s):
EU: PEGS in perspective: function, forms, actors, areas, pathways and indicators
Copyright information:
Original URL:
http://www.euregov.eu/deliverables.html
Languages available:
EN
Number of pages:
75
Nature of documentation: Independent reports and studies
Categorisation
Type of document
Document
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