DRPM Webinar | Mosaico - Portugal's model for designing digital public services

How can governments design and develop more citizen-centered digital public services?

Join our upcoming DRPM webinar to discover Mosaico - Portuguese model for creating and developing digital public services. The session will present how Portugal approaches digital public service design through strategic principles, service design stages and tools supporting the continuous improvement supporting public sector digital transformation.

Discover how structured frameworks and citizen-centered approaches can contribute to more coherent and digital-ready public services.

📅 When? 24 June 2026, 11:00 - 12:00 CET

📍 Where? Online

📝 Register via this link

Speaker:

• Isabel Sousa is a Product Manager at ARTE - State Technological Reform Agency, where she coordinates products supporting digital public services for public administrations, including Mosaico, DigitalGOV and Participa.gov. She previously served as Product Owner for the Mosaico project and oversaw the development and launch of the platform in 2022.

In this session you will:

• Learn about Portugal’s Mosaico model for digital public services

• Understand how public administrations can build user-friendly digital services

• Discover governance approaches, principles and reusable resources supporting public sector digital transformation

Who should attend?

Teams responsible for design or development of digital public services such as UX and UI designers, project managers, business analysts, and solutions architects. 

Don’t miss this opportunity to discover Portugal’s approach to designing and supporting digital public services.